Ovulent

Your privacy matters to us. This Privacy Policy explains how Ovulent Commerce collects, uses, and protects the information you provide when using our services.

1. Information We Collect

Account information: Name, email address, and password when you register.
Order information: Delivery address, order history, and payment references.
Payment information: We do not store card details. Payments are processed securely by Paystack.
Device & usage data: IP address, browser type, and pages visited — collected to improve our services.

2. How We Use Your Information

To fulfil and manage your orders.
To send order confirmations, delivery updates, and refund notifications.
To improve our platform, products, and customer experience.
To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted third-party service providers (such as Paystack for payment processing) solely to operate our services. These parties are contractually obligated to keep your data confidential.

4. Data Retention

We retain your data for as long as your account is active or as required to fulfil the purposes set out in this policy. You may request deletion of your account and associated data by contacting us.

5. Security

We implement industry-standard security measures, including HTTPS encryption and secure database storage, to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under applicable Nigerian data protection law (NDPR), you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies to maintain your session and delivery zone preferences. No tracking or advertising cookies are used.

8. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our platform.

9. Contact

For privacy-related enquiries, contact us at [email protected].